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Amazon

Amazon, the e-commerce giant with $574.8 billion in sales in 2023 and 1.9 million active sellers, has solidified its position as the leading online retailer and a top cloud services provider. To maintain its efficiency amidst rapid growth, Amazon outsources customer service tasks to the Philippines. The establishment of its first customer service facility in Cebu City in 2018 underscores its commitment to leveraging skilled Filipino professionals.

Apple

Apple, with a revenue of $383.2 billion in 2023, is renowned for its innovative consumer electronics, software, and online services. As one of the largest U.S. companies outsourcing business processes to the Philippines, Apple strengthens its customer service by relying on a proficient outsourced team to ensure timely and effective customer interactions, enhancing overall satisfaction.

AXA Insurance

In the healthcare industry, AXA Insurance, a major player, exemplifies the benefits of outsourcing to the Philippines. Originating from France and serving 94 million clients globally, AXA moved its Hong Kong-based call center to the Philippines in 2017, expanding its team to 300. This strategic move created opportunities for Filipino IT specialists and improved technical guidance and process implementation in Asia.

Canva

Australian-based Canva, a graphic design tool with 175 million monthly users, has been outsourcing customer service and software engineering tasks to the Philippines since 2014. This decision, partly motivated by one of its co-founders being half-Filipino, showcases Canva’s pioneering role in offshoring, inspiring other startups to follow suit.

Expedia

Expedia, a travel tech company, has been outsourcing customer service and administrative tasks to the Philippines since the early 2000s. By leveraging Filipino talent, Expedia ensures efficient management of reservations and customer support, contributing to the travel and hospitality industry’s growth and recovery post-pandemic.

Meta (Facebook and Instagram)

Meta, the parent company of Facebook and Instagram, outsources customer service and content moderation to the Philippines. With 4.57 billion items shared daily on Facebook alone, outsourcing helps Meta manage and mitigate low-quality or harmful content efficiently, ensuring a safer online environment for users.

Google

Google, with 3.46 billion monthly active users, is the dominant search engine worldwide. Since 2013, Google has been outsourcing customer support and IT services to the Philippines. Additionally, YouTube, owned by Google, relies on Filipino professionals for content moderation, maintaining the platform’s quality and safety.

PayPal

PayPal, an online payment system facilitating 25 billion transactions annually, has been investing in the Philippine workforce since the late 2000s. Establishing an offshore customer service team, PayPal benefits from the high English proficiency and exceptional service quality of Filipino professionals.

Nestlé

As the largest food company globally since 2014, Nestlé outsources supply chain tasks to the Philippines to strengthen its presence in the ASEAN market. With supply centers and local production plants nationwide, Nestlé leverages Filipino expertise to optimize its operations.

American Express (Amex)

American Express, a financial services giant, has a long-standing outsourcing partnership with the Philippines dating back to 1916. In 2016, Amex expanded its BPO workforce in the country, enhancing customer support services and aiding in its digital transformation efforts.

Embrace the efficiency and expertise that these leading companies have discovered by outsourcing to the Philippines. Leverage this strategic advantage to drive growth and success in your business.

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